Information We Collect
We collect different types of information depending on how you interact with our platform. Here's what we gather and why:
Account Information
When you create an account, we collect your name, email address, and contact details. We also store your chosen username and encrypted password. If you're enrolling in our courses, we need additional information like your educational background and professional experience to tailor the learning experience.
Learning Progress Data
As you work through our machine learning courses, we track your progress, quiz results, and assignment submissions. This helps us understand where you might need extra support and how to improve our educational content.
Technical Information
Like most websites, we automatically collect certain technical data: your IP address, browser type, device information, and how you navigate through our site. We use this to ensure our platform works smoothly across different devices and to identify potential security issues.
Student Records: For enrolled students, we maintain comprehensive educational records including course completion certificates, grades, and learning analytics in compliance with Taiwan's Personal Data Protection Act.
How We Use Your Information
We use your personal data for several specific purposes, and we're transparent about each one:
- Educational Services: Delivering course content, tracking your progress, providing personalized feedback, and issuing completion certificates
- Communication: Sending course updates, assignment deadlines, technical announcements, and responding to your questions
- Platform Improvement: Analyzing usage patterns to enhance our courses and fix technical issues
- Security: Protecting against unauthorized access, fraud, and ensuring platform stability
- Legal Compliance: Meeting our obligations under Taiwan law and educational regulations
Marketing Communications
We may send you information about new courses or educational opportunities, but only if you've given us permission. You can opt out of these communications at any time through your account settings or by clicking unsubscribe in any email.
When We Share Your Data
We don't sell your personal information to anyone. However, there are specific situations where we share data with trusted partners:
| Who We Share With | What Information | Why We Share It |
|---|---|---|
| Educational Partners | Course progress, certificates | Providing recognized qualifications |
| Technology Providers | Usage data, technical logs | Platform hosting and maintenance |
| Payment Processors | Billing information | Processing course payments |
| Legal Authorities | As legally required | Compliance with Taiwan regulations |
All our partners are required to protect your information and use it only for the specific purposes we've outlined. We have written agreements with each partner that specify exactly how they can handle your data.
Your Privacy Rights
Under Taiwan's Personal Data Protection Act, you have several important rights regarding your personal information:
Access Your Data
You can request a copy of all personal information we hold about you. We'll provide this within 30 days in a readable format.
Correct Inaccuracies
If any of your personal information is incorrect or incomplete, you can ask us to fix it through your account settings or by contacting us.
Delete Your Data
You can request deletion of your personal information, though we may need to keep some records for legal or educational purposes.
Restrict Processing
In certain situations, you can ask us to limit how we use your personal information while maintaining your account.
Data Portability
You can request your personal data in a structured format to transfer to another educational platform if you choose.
Withdraw Consent
For activities requiring your consent, you can withdraw that consent at any time through your account settings.
To exercise any of these rights, contact our privacy team at [email protected]. We'll verify your identity and respond within 30 days as required by Taiwan law.
How We Protect Your Information
Security isn't just a technical issue for us – it's fundamental to maintaining your trust. We use multiple layers of protection:
Technical Safeguards
- All data transmission uses TLS encryption
- Passwords are hashed using industry-standard algorithms
- Regular security audits and penetration testing
- Multi-factor authentication for administrative access
- Automated monitoring for suspicious activity
Administrative Controls
Only authorized personnel can access personal data, and only when necessary for their job functions. Our staff receive regular training on privacy and security best practices. We maintain detailed logs of who accesses what information and when.
Physical Security
Our servers are housed in secure facilities with restricted access, environmental controls, and 24/7 monitoring. We use reputable cloud providers who meet international security standards.
How Long We Keep Your Data
We don't keep your personal information longer than necessary. Our retention periods depend on the type of information and legal requirements:
- Active Account Data: While your account remains active and for 2 years after course completion
- Educational Records: 7 years from course completion (required by Taiwan educational regulations)
- Financial Records: 5 years for tax and accounting purposes
- Marketing Data: Until you unsubscribe or 3 years of inactivity
- Technical Logs: 12 months for security and troubleshooting purposes
After these periods, we securely delete or anonymize your information. Some data may be kept longer if required by law or for legitimate business purposes, but we'll always use the shortest retention period possible.
Cookies and Similar Technologies
We use cookies and similar technologies to make our platform work better for you. Here's what we use and why:
Essential Cookies
These cookies are necessary for basic platform functionality – logging you in, remembering your preferences, and keeping your session secure. You can't opt out of these while using our services.
Analytics Cookies
We use these to understand how students interact with our platform, which pages are most helpful, and where people might be experiencing difficulties. This helps us improve the learning experience.
Preference Cookies
These remember your choices about language, notification settings, and display preferences so you don't have to set them every time you visit.
You can control most cookies through your browser settings, though disabling certain cookies might affect platform functionality. We'll ask for your consent for non-essential cookies when you first visit our site.
International Data Transfers
While CloudX Systemix is based in Taiwan, some of our technology partners operate in other countries. When we transfer your personal data internationally, we ensure appropriate protections are in place:
- We only work with partners who provide adequate data protection
- All international transfers include contractual safeguards
- We regularly review our partners' security practices
- You can request details about specific transfers that affect your data
Most of our data processing occurs within Taiwan or in countries with similar privacy protections. When we do transfer data internationally, it's typically for technical infrastructure purposes like cloud hosting or security monitoring.
Taiwan Privacy Law Compliance
As a Taiwan-based educational institution, we fully comply with the Personal Data Protection Act (PDPA) and related regulations:
Legal Basis for Processing
We process your personal data based on several legal grounds: contract performance (for educational services), legitimate interests (platform improvement), legal compliance (educational record-keeping), and your explicit consent (for marketing communications).
Student Privacy Rights
Students have enhanced rights under Taiwan educational privacy laws. We maintain detailed records of how student data is used and provide additional protections for educational information.
Data Protection Officer
While not required by Taiwan law for organizations of our size, we have appointed a privacy coordinator to handle data protection matters and ensure ongoing compliance.
If you believe we've violated your privacy rights under Taiwan law, you can file a complaint with the National Development Council's Personal Data Protection Committee.
Changes to This Policy
We review and update this privacy policy regularly to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify you through your account email and post a notice on our website at least 30 days before the changes take effect.
Minor clarifications or updates that don't change how we handle your personal information may be made without advance notice, but we'll always update the effective date at the top of this policy.
This policy was last updated on January 15, 2025. Previous versions are available upon request if you need to review historical privacy practices.